At Pravinord, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must be:
  • In its original packaging and condition
  • Unused, unworn, and unaltered
  • Returned within 7-14 days from the date of delivery

2. Return Procedure

To initiate a return, please follow these steps:
  • Contact our customer support team at info@pravinord.com within 7-14 days from the date of delivery.
  • Provide your order number, reason for return, and photos of the item (if damaged or defective).
  • Our customer support team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number.
  • Carefully package the item and include all original packaging, tags, and accessories.
  • Ship the item back to us at the address provided by our customer support team.

3. Refund and Exchange Options

Once we receive your returned item, we’ll process your refund or exchange within 3-5 business days. You can choose from the following options:
  • Refund: Receive a full or partial refund of the purchase price, depending on the condition of the item.
  • Exchange: Exchange the item for a different size, color, or style.
  • Store Credit: Receive store credit for the full or partial amount of the purchase price.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [time frame, e.g., 3-5 business days] from the date of delivery. We’ll provide a replacement or refund, depending on the situation.

5. Return Shipping Costs

You are responsible for the cost of return shipping, unless the item is damaged or defective. We recommend using a trackable shipping method and keeping a record of the tracking number.

6. Exceptions

The following items are not eligible for returns or exchanges:
  • Final sale items
  • Customized or personalized items
  • Items that have been worn, used, or altered

7. Contact Us

If you have any questions or concerns about our Returns Policy, please contact our customer support team at:
Email: info@pravinord.com

8. Changes to This Policy

We reserve the right to modify this Returns Policy at any time. Changes will be effective immediately upon posting on our website.